Do you have a guarantee/warranty?
Yes, we provide a one-Year limited warranty from shipping date. Customers can send back the non-working Omisonic and we will provide repair or replacement.
Last updated: May 07, 2019 07:23
Will you be able to offer replacement parts for DIY repair?
Sorry, but we only offer full replacement within the warranty period.
Last updated: May 07, 2019 07:23
Why prefer OmiSonic?
OmiSonic is highly effective as it uses true ultrasonic cleaning technology. Without an electrical cord, it is much more safer to use as you do not have to worry about the chances of potential leakage due to faulty or damaged wire. Beside, OmiSonic is assembled with light and compact-sized components so it can be carried everywhere conveniently.
Our app calculates the optimal solution according to the type and load of your input. It will suggest the washing time, temperature and amount of detergent needed for the wash to provide best result.
Last updated: May 07, 2019 07:23
How much laundry can OmiSonic wash in one load?
We recommend not to exceed 2 kg of laundry on a single load.
Last updated: May 07, 2019 07:23
Is possible that OmiSonic replace my washing machine?
No. Omisonic is not a full cycle washing machine, so it does only the washing part. It will also be less effective for big loads of laundry and for voluminous pieces such as bed linen, towels, jeans etc. OmiSonic will help you save on water, energy and time perfectly if you intend to wash a smaller load of laundry or items like fruits, vegetable, jewelry and glasses.
Last updated: May 07, 2019 07:23
Will Omisonic remove pesticides from fruits and food ingredients?
Omisonic emits ultrasonic wave which is able to dust off pesticides, including those hidden on uneven surfaces into the water. You are recommended to rinse the object under tap afterward to remove any remaining pesticide.
Last updated: May 07, 2019 07:23
Can Omisonic kill bacteria from items such as fruit and baby toys? Is the ultrasonic wave safe?
It has been proven that ultrasonic frequency can kill most bacteria from the item emerged in water in about 30 seconds. While it is deadly to bacteria and microorganism, human and most animal are not affected by the ultrasonic wave. The most you can feel is some slightly strange sensation if you dip your hand inside water when it is running.
Last updated: May 07, 2019 07:23
What kind of detergent is recommended to wash with OmiSonic?
You can use any type of washing detergent with OmiSonic but we highly recommended use paper soap with OmiSonic which is the best combination to wash your laundry with OmiSonic. Our app AI will calculate the amount required for each wash.
Last updated: May 07, 2019 07:23
What is the difference between using OmiSonic and washing machine?
Aside from laundry, OmiSonic also expertly cleans fruits, vegetable, accessories like glasses and jewelry, and works great to wash pesky items like razors, carafes, and etc.
Last updated: May 07, 2019 07:23
What’s the voltage of OmiSonic?
OmiSonic charging base by micro USB 5V/2A,you can use any charging type to charge through your OmiSonic such as power bank, wall charger or even computer.
Last updated: May 07, 2019 07:23
How long does OmiSonic take from empty to fully charge?
OmiSonic only takes about 2 hours from empty to fully charge.
Last updated: May 07, 2019 07:23
How many mAh of OmiSonic?
OmiSonic comes with 2400 mAh lithium battery.
Last updated: May 07, 2019 07:23
How long does OmiSonic works?
OmiSonic works 2-3 hours every fully charge.
Last updated: May 07, 2019 07:23
How does OmiSonic remove stain from fabric? Will it discolor my clothes?
The ultrasonic wave is able to penetrate into the stain clog on microscoptic level and remove it by breaking it up and away from the fabric. The stain is disbursed/dissolved into the water and unable to stain the fabric again. OmiSonic will preserves the color on your clothes as ultrasonic doesn’t damage dye. Just make sure not to use color-aggressive detergent on delicate fabric.
Last updated: May 07, 2019 07:23
What kind of container do I use to wash my stuff with OmiSonic?
You can use anything that can safely hold water would work with OmiSonic.
Last updated: May 07, 2019 07:23
What is the steps for a complete washing?
- Put OmiSonic into water with container.
- Open App on your smartphone.
- Choose the mode or customize the time.
- Put paper soap(if app recommended).
- Press start.
- Wait til the alarm notification.
- Cleaned!
Last updated: May 07, 2019 07:23
What if OmiSonic is damaged, can I still use it?
We do not suggest to use it when OmiSonic has been damaged, you should contact our customer service team before using it.
Last updated: May 07, 2019 07:23
Is OmiSonic compatible with my country’s voltage?
Omisonic can charge by any charger through by micro USB cable, so you don’t have to worry about the voltage is not compatible in your country.
Last updated: May 07, 2019 07:23
Does OmiSonic really work?
Our development team has performed testing and improved the OmiSonic until the lab prototype has achieved washing at the microscopic level. We have integrated the findings into our app so that it will provide the best solution for every task.
Last updated: May 07, 2019 07:23
Can I use 2 OmiSonic at the same time?
Yes, you can shorten washing time and increase efficiency by using 2 OmiSonic devices at the same time.
Last updated: May 07, 2019 07:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.